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Help & FAQ
I can't find my download link.
Depending on the type of item you ordered the link may be emailed to you. If you have not received the link, please check your spam folder.
What if I want to return an item?
Many of our vendors have a process in place to return purchased items. However there are a few cases where items are not returnable. Please contact the vendor, or send an email to firstname.lastname@example.org for further assistance.
My item is defective, what should I do?
Please make sure that the item downloaded completely and that the install procedure did not have any errors, then send an email to email@example.com so that we may assist you.
Do you offer digital products for sale to Canada?
Unfortunately, we cannot support Canadian customers at this time.
How is sales tax calculated?
We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Note that the taxes presented at time of order submission are only an estimate, and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.
What payment methods can I use?
We accept Visa®, MasterCard®, Discover®, and American Express® Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Can I use a debit card?
We can accept debit card orders through the Web site if it has a MasterCard or Visa logo.
Should I use spaces or dashes when I enter my credit card number?
Please enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
The card is expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help.
When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
When will my credit card be charged?
Software and Service purchases will be charged to your card the day your order is placed. If physical delivery is requested, the shipping fee will be charged at the time your order ships. *This may result in more than one transaction on your credit card.
How do I get a copy of my invoice?
You can print a copy of your invoice from the Order Information page.
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Why do you need my e-mail address?
Upon completing your purchase, we send you an e-mail with a link and details needed to establish your account or activate your service.